Safe Gaming Policy

At 123bet Responsible Gaming
Keep the Fun, Lose the Risk

Gaming is for enjoyment, not stress. 123bet believes every player has the right to game safely and responsibly. On this page you'll find all our tools and guidelines.

Last Updated: January 2026 18+ only 6-minute read
Warning Message

Gambling can be addictive. Only play with what you can afford to lose. If you need help, contact our support team.

24/7
Support Active
18+
Age Requirement
5
Protection Tools
72 hours
Self-Exclusion Active
Our Responsible Gaming Features

123bet doesn't just entertain — it also gives you practical tools to keep you protected.

Set a Deposit Limit

Set your own daily, weekly, or monthly deposit limits. Once the limit is reached, the system will automatically stop accepting deposits. Your budget, your control.

Cooling-Off Period

Need a short break? Activate a cooling-off period of 24 hours to 6 weeks. No bets can be placed on your account during this time.

Self-Exclusion

Exclude yourself completely from the platform for anywhere between 3 months and 5 years. Once self-exclusion is active, your account cannot be accessed under any circumstances.

Session Time Limit

Decide in advance how long you'll play each session. Once that time is up, the system will automatically log you out.

Spending Report

View a detailed monthly report of your gaming spending — how much you've won, how much you've lost, all in one clear breakdown.

Reality Check Reminder

An automatic pop-up will appear every 30, 60, or 90 minutes to remind you how long you have been playing and how much you have spent.

What Is Responsible Gaming and Why Does It Matter

Responsible Gaming Means treating gaming as entertainment, not as a source of income. 123bet- We believe players have the most fun when they stay aware of their limits and keep their gaming under control.

Online gaming is growing rapidly in Bangladesh, and so is the risk of addiction. Research shows that around 3 to 5 out of every 100 gamers show signs of gaming addiction at some point. That is why Responsible Gamingis not just about following rules for us — it is our ethical responsibility.

123bet Every player should know this before joining the platform: gaming is a form of entertainment. There are no guaranteed wins, and you must always be prepared to lose. Money that your family depends on for daily needs should never be used for gaming.

Core Principles
Only play with money set aside for entertainment — money you can afford to lose without it affecting your quality of life.

To Ensure Responsible Gaming 123bet has taken a number of technical and training initiatives. Our customer care team is specially trained to provide the right support to anyone who runs into difficulty.

Recognize the Signs of Addiction

Gaming addiction doesn't appear overnight — it builds gradually. Often, you don't even realize you're losing control until it's already happened. Responsible GamingThe first condition is being honest with yourself about your situation.

Physical & Mental Signs:

  • Feeling restless or irritable when not gaming
  • Placing more bets to recover lost money
  • Hiding your gaming from family or friends
  • Gaming instead of sleeping, eating, or working
  • I need to spend more than before to get the same enjoyment
  • Unable to stop gaming despite trying

Financial Warning Signs:

  • Borrowing money for gaming because you cannot cover bills or debts
  • Not knowing where your account balance went at the end of the month
  • Using money set aside for essential expenses on betting
Keep in Mind
If you notice even one of these signs in yourself, pause and reflect. It's not a weakness — it's awareness. Our support team is always ready to help.

123bet- We use automated monitoring systems that alert our team the moment any unusual betting pattern is detected. We then reach out to the player directly.

Tips for Safe & Responsible Gaming

Responsible Gaming Nothing complicated — just a few simple rules to follow. 123bet-'s experienced team has put together these tips based on insights from thousands of players:

  • Set Your Budget in Advance: Decide in advance how much BDT you will spend on gaming each week or month, then set that limit on your account.
  • Set a Time Limit: Plan when and how long you'll play before you start. It's best to avoid gaming when you're tired or under stress.
  • Don't Chase Wins: Even on a winning streak, stop at a set limit. Don't chase losses by continuing to play in an attempt to win back what you've lost.
  • Do Not Play While Drunk or Under the Influence: Making sound decisions while under the influence is nearly impossible. The risk of serious loss is much higher in that state.
  • Gaming Is Never a Source of Income: Lottery or casino gaming can never be a reliable source of regular income. Playing with that mindset is a guaranteed path to trouble.
  • Take Breaks: Take at least a 10-minute break every hour. Get up, drink some water, take a short walk.
  • Let Your Family Know: Gaming is entertainment — nothing to hide. Letting your family know helps you play more responsibly.
Habits of Successful Players
Those who have been, for a long time, 123bet- Everyone who plays and enjoys it does one thing consistently — win or lose, they stop at a set limit. That's the real secret to responsible gaming.
How the self-exclusion process works

Self-exclusion or Self-Exclusion is the most powerful Responsible Gamingtool. If you feel gaming is becoming hard to control, you can temporarily or permanently exclude yourself from the platform.

123bet- Once you activate the self-exclusion system, your account will be locked immediately. During this period, placing bets, making deposits, and claiming promotions will not be possible. Your account will not be reopened before the exclusion period ends, regardless of any request.

  • 3-month exclusion: Best suited for short-term issues.
  • 6-month exclusion: To get back on track over the medium term.
  • 1-year exclusion: For Long-Term Recovery.
  • 5-year or permanent exclusion: For those who want to take a complete break.

To activate self-exclusion, contact us via live chat or apply directly through your account settings. We will process the exclusion within 72 hours, no questions asked.

How to Get Help

You are not alone. Gaming addiction is a recognized mental health condition and it is treatable. Asking for help takes courage.

123bet- Beyond our own support channels, we can connect you with professional assistance organizations. Our customer care team is specially trained — they don't judge, they just help.

If someone in your family is struggling with a gaming problem, you can reach out to us too. We'll offer advice in complete confidence and help you take the right steps.

Contact Us
Live Chat: Available 24/7 on the website and app. Email: [email protected] — responses are typically sent within 24 hours.
Check Yourself

If you answer "Yes" to more than 3 of the questions below, please talk to us.

1
Do you frequently spend more than your gaming budget?
2
Do you bet more after a loss to try to win back what you lost?
3
Has gaming caused conflict with your family?
4
Have you skipped work or studies to play?
5
Have you tried to stop gaming but couldn't?
6
Have you skipped sleep or meals to play?
7
Have you borrowed money or sold assets to fund gaming?
8
Do you feel uncomfortable or uneasy when you're not gaming?
Quick Tools Access
💰
Deposit Limit

Set a Daily Budget

⏸️
Cooling-Off

Take a Temporary Break

🚪
Self-Exclusion

Extended Break

⏱️
Session Limit

Manage Your Time

Must be 18 or older

123bet Strictly prohibited for users under 18. Age verification is mandatory at registration. Any account found to belong to a minor will be closed immediately.

How Set Limits Do

Set your gaming limits in just a few steps — simple and quick.

  • 1
    Log In to Your Account

    Sign in to 123bet with your username and password.

  • 2
    Go to Profile Menu

    Click the profile icon in the top right corner and select the "Responsible Gaming" option.

  • 3
    Choose a Tool

    Select whichever you need — deposit limit, session limit, cooling-off, or self-exclusion.

  • 4
    Enter Amount & Duration

    Choose your desired BDT or time limit and confirm.

  • 5
    You Will Receive an Email Confirmation

    Once a limit is active, a confirmation will be sent to your registered email address.

Limit reductions take effect immediately

Lowering your deposit limit takes effect immediately. However, increasing it requires a 24-hour waiting period — this is intentional, to prevent decisions made in the heat of the moment.

Need Help?

If you need help understanding any settings or would prefer to speak to someone directly, our team is always here.

Live Chat — 24/7
Responded to within 24 hours
Your Information is Secure

All responsible gaming information is completely confidential and will have no negative impact on your account security or benefits.

Responsible Gaming FAQ

Answers to the most frequently asked questions, all in one place.

Yes. Once self-exclusion is activated, you will still be able to withdraw any remaining balance in your account. No new deposits or bets will be allowed during the exclusion period, but withdrawals of existing funds will proceed as normal.

Yes, setting a deposit limit does not affect your eligibility for promotions. However, any bonus amount will be based on what you deposit within the set limit. Using responsible gaming tools will not cause you to miss out on any benefits.

A cooling-off period is a temporary break — from 24 hours up to 6 weeks. Your account reactivates automatically once it ends. Self-exclusion is a long-term commitment — from 3 months up to 5 years — and cannot be reversed before the period expires.

Reach us directly via live chat or email. We can also review accounts upon request from a third party. Your identity and information will be kept completely confidential. A referral to a professional counselor can be arranged if needed.

You can adjust the reminder interval — choose between 30, 60, or 90 minutes. However, it cannot be turned off entirely, as it is an important part of responsible gaming.

Play Responsibly,
123bet- Enjoy the Experience

Set your limits, stay safe, and keep gaming fun. Register today and experience the benefits of responsible gaming for yourself.

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